Lube Master^®
for Windows^® Point of Sale System

Customer Service
Setting your desired level of customer service

With Lube Master for Windows, you have a powerful labor management tool. Labor staffing determines speed of service and quality. A higher level of customer service also has a high cost associated with it. Effective labor management requires the proper balance between speed of service, quality, and cost. Overstaffing your lube center can result in excessive payroll and lost income. Understaffings' immediate effect is a reduction in quality and speed of service. The long term result is a drop in repeat customer business and ultimately lower volume.

Other labor management programs try to set a fixed labor ratio per car. This philosophy ignores labor minimums and efficiencies. Each facility and market is also unique. Lube Master allows you to set your own staffing requirements based on the level of customer service you want to target.

At a click of the mouse or a few keystrokes, you get clear and concise reports that help you manage your labor effectively. You are given the tools to set up labor staffing to fit the way you do business and monitor your target level verses actual labor staffing.

Lube Master also monitors labor by:

    Cars Per Man Hour - Number of vehicles per total labor cost for that hour.

    Actual vs. Required Labor Statistics - Allows you to set up and track staffing requirements.

    Labor Cost Per Car - The amount labor is costing you to service a car.

    Labor as a Percentage of Sales - How much labor costs are affecting sales.

Lube Master's labor management is designed to help you optimize your labor, not minimize it.

Lube Master's for Windows also looks at numerous labor statistics and shows you the effects each has on your lube center. Lube Master gives you the power to monitor and make the necessary management decisions needed to provide your desired level of customer service.

Time Clock

The integrated time clock offers you the ability to manage your labor effectively. With up to the minute staffing information, you know the status of each employee, if they are on or off the clock, hours per pay period, department, and employee number.

There is no limit to the number of employees that can be entered into your employee database.

If you are short on help and need to call employees to increase staffing, you can easily open the EMPLOYEES NOT WORKING WINDOW and have instant access to the names, phone numbers, and hours worked during the pay period for an employee available to work.

Just as you can access employees not working, you can quickly check out the status of your employees working today. This will allow you to see their current status of hours worked during this pay period. This will help you and your staff better manage labor and reduce overtime.

Lube Master for Windows will help you manage labor in multiple profit centers. Lube Master knows which profit center an employee is eligible to work in and the wages associated with each profit center.

Keeping track of your employees performance is made easy with the employee memo screen. Now you can make comments on each employee to track and monitor improvement or document any infractions.

With the power of Lube Master for Windows, you can export your labor information for use in most popular Windows based payroll, spreadsheet, or bookkeeping software such as SBT^®, MAS 90^®, QuickBooks^® or ADP^® for payroll. You are no longer limited to some predefined labor management software to do your payroll.